ORDERING TERMS AND CONDITIONS

You have now completed your compliance phone call and monies have been remitted from a debit or credit card for the fees.

The broker fee payment is our commission and does not form any part of the finance agreement. As explained, prior to processing, a processing fee will be detailed on the order form, this represents the costs incurred to arranging the sale as per your instructions, this includes ordering the vehicle and arranging the finance, these monies do not represent the vehicle delivered as the goods and services delivered as part of the agreement is our professional services and time.

Contractcars.com will endeavour to chase all outstanding order forms but it’s your responsibility to sign after payment is remitted or transferred.

After payment is taken you will be sent an official order form electronically. Click on the form to agree to our terms and more importantly check that all vehicle details are correct. It is your responsibility to confirm by electronically signing that all details are correct and for any queries please email [email protected]. Your payment profile will be detailed on the order form, with the term and mileage.

Failure to electronically sign the order form could cause delays from the supplying dealer or even place the order on hold. This electronic order forms part of the order process and is sent to the supplying dealer to confirm vehicle details are correct. If the vehicle you have ordered is not available or delayed, Contractcars.com will contact you by email or telephone to provide possible alternatives, if you do not accept alternatives then you are required to wait for the ordered vehicle or cancel as per the terms and conditions.

Contractcars.com are not responsible for any losses or damages arising from delays, cancellation or incomplete orders. Where applicable documentation fees will be charged and these must be paid before the documentation is produced.

It is the responsibility of the customer to return the correctly signed contracts within a reasonable time period, this is usually 48 hours unless otherwise specified. Failure to do so may result in cancellation of the finance offer and the possibility of an increase in rates. If the customer fails to respond during this time frame then the liability for any loss lies with the customer and Contractcars.com will not be held responsible.

If documents are sent late, incorrectly or not scanned and emailed as per the processes, it’s at the discretion of the finance company if the agreement is honoured. If the agreement is not honoured or cancelled due to delays caused by the customer, all monies paid to Contractcars.com are deemed non-refundable.

No contract can be formed until such time as a copy of the order form electronically signed by the customer is received. Cancellations can be requested via telephonically or electronically (email).  The cancellation will be processed as per the terms on this form, you will receive an email confirming cancellation of your order. Failure to follow the process can result in further costs.

If you agree and sign this order form, and subsequently proceed with actioning a chargeback, as per the process of the terms and conditions, we reserve the right to invoice an administration fee of £250 + VAT for all associated costs to defend against the incorrect chargeback.

If a third party credit or debit card is used at the time of payment, with consent of the other party, the responsibility for any outstanding debt/fraudulent activity remains with the applicant.

Contractcars.com do not accept any orders verbally and any changes must be detailed upon the order form. Your order of a vehicle from Contractcars.com is an offer by you. Delivery dates and specification are subject to change by the manufacturer without notice. The vehicle must be serviced at the main dealer unless otherwise specified.

As each manufacturer is different it is your responsibility to fully investigate that your contract mileage does not exceed the terms of the manufacturer warranty. You will be liable for any cancellation fees charged by the supplying dealer on factory ordered vehicles, ordered to your specification if you decide to cancel. The dealer reserves the right to charge storage fees if the vehicle is not delivered within a reasonable time frame after the vehicles arrival, normally 2 weeks, due to the customers inability to communicate or complete documents.

Any changes to specifications on factory orders can result in delays to the incoming vehicle and contractcars.com cannot be held responsible for any changes made after the initial order. Any changes made are at the discretion of the supplying dealer.

During special circumstances the manufacturer may add/delete/replace certain features specifications on the vehicle to enable them to keep manufacturing vehicles.

These changes will be deemed acceptable at the manufacturers discretion.

By signing this order you are accepting any changes that the manufacturer introduces in order to keep supplying vehicles.